Last Updated: April 12, 2026
Introduction
Luxury Raja Ampat, operated by Juara Holding Group (“we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luxuryrajaampat.com and use our services.
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Submit a booking inquiry or reservation request
- Subscribe to our newsletter or promotional communications
- Contact us via email, WhatsApp, or our contact form
- Leave a review or testimonial
This information may include your name, email address, phone number, nationality, travel dates, group size, dietary requirements, diving certification level, and payment information.
Automatically Collected Information
When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other diagnostic data. We use Google Analytics 4 to collect anonymized usage statistics to improve our website and services.
How We Use Your Information
We use the information we collect to:
- Process and manage your booking inquiries and reservations
- Communicate with you about your trip, including pre-departure information
- Send promotional offers and newsletters (only with your consent)
- Improve our website, services, and customer experience
- Comply with legal obligations, including Raja Ampat Marine Park permit requirements
- Prevent fraud and ensure security of our platform
Information Sharing
We may share your personal information with:
- Vessel operators and crew members necessary to fulfill your booking
- Local authorities as required for Raja Ampat Marine Park entry permits
- Payment processors to complete transactions
- Marketing platforms (with your consent) for promotional communications
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.
Data Security
We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking-related data is retained for a minimum of 7 years for tax and legal compliance.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. You may also withdraw consent for marketing communications at any time. To exercise these rights, contact us at privacy@luxuryrajaampat.com.
International Data Transfers
Your information may be transferred to and processed in Indonesia, where our primary operations are based. By using our services, you consent to the transfer of your information to Indonesia and other countries where our service providers operate.
Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Luxury Raja Ampat — Juara Holding Group
Email: privacy@luxuryrajaampat.com
Website: luxuryrajaampat.com/contact