Privacy Policy

The data controller responsible for your personal information is Juara Holding Group Limited, the parent company behind the Luxury Raja Ampat brand, headquartered in Bali, Indonesia. Full contact details are provided in Section 10 below.

To plan, confirm, and deliver your Raja Ampat experience, we may collect:

• Personal and contact information your full name, email address, phone or WhatsApp number, country of residence, and, when required for bookings or marine park permits, your nationality and passport details.
• Trip and booking preferences travel dates, guest count, cabin selection, diving or snorkeling certification level, dietary needs, and any special arrangements for your charter.
• Correspondence records of conversations with our team through our website, email, WhatsApp, phone calls, or social media channels, along with our responses.
• Payment details information necessary to process bookings and deposits, such as transaction references or partial card data, typically handled through secure third-party payment gateways or direct bank transfer. We do not retain complete card numbers on our own servers.
• Website and device data your IP address, browser and device type, the pages you visit, and how you found our site, gathered through cookies and similar tracking tools.

Your data is processed for the following purposes only:

• Responding to inquiries and preparing tailored quotes for your trip.
• Coordinating, confirming, and managing bookings, private charters, and related logistics.
• Sending itineraries, departure instructions, and other operational updates about your trip.
• Handling payments, invoicing, and detecting fraudulent activity.
• Meeting legal, tax, and regulatory obligations, including marine park manifest and permit requirements in Raja Ampat.
• Enhancing our website and services through analytics and guest feedback.

We rely on your consent, the necessity of fulfilling our contract with you, compliance with applicable law, or our legitimate business interests as the basis for these activities.

Much of our guest communication takes place via WhatsApp. Messages sent to our business number travel through the WhatsApp Business Platform, owned by Meta Platforms, Inc., and may be processed through our messaging management partner to ensure timely replies and accurate record-keeping of your inquiry.

Your interactions on WhatsApp remain subject to Meta’s and WhatsApp’s own privacy terms. We use this channel solely to communicate about your booking, inquiry, and our travel services.

We never sell your personal data. It is shared only when necessary with:

• Members of our team handling your booking and trip planning.
• Technology and communication providers supporting our operations, including WhatsApp/Meta and our customer messaging system.
• Operational partners essential to delivering your trip — boat crews, hotel partners, local guides, drivers, insurers, and payment processors.
• Government authorities, where legally required, or to protect our rights and the safety of our guests.

Our website may use cookies, tracking pixels, and similar technologies for several purposes:

• Essential cookies required for core site functions and secure browsing.
• Preference cookies which remember your settings to improve your browsing experience.
• Analytics cookies (such as Google Analytics) helping us understand visitor behavior and improve site performance.
• Advertising and measurement tools from platforms like Google and Meta (Facebook/Instagram), used to evaluate ad campaign performance and deliver relevant content.

You may adjust or disable cookies through your browser settings at any time, though doing so may affect certain site features.

We retain personal data only as long as needed for the purposes outlined above:

• Booking-related records are kept for the period required by tax and accounting regulations, or as needed to address claims.
• Communication history is retained for a reasonable duration to support customer service and future inquiries.
• Marketing-related data is kept until you opt out, after which we retain only minimal information to honor your preference.
• Technical and analytics data is generally stored for shorter periods, unless retention is needed for security or legal compliance.

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct any inaccurate or incomplete information.
• Request your data in a portable, machine-readable format.
• Withdraw consent at any time, where processing relies on consent.

We may verify your identity before fulfilling such requests. If you reside in the EEA, UK, or another jurisdiction with a data protection authority, you also have the right to file a complaint with that authority.

This Privacy Policy may be revised periodically. Any changes will be reflected on this page with an updated “Last updated” date, and where appropriate, we will notify you directly via email or website notice.

For questions about this Privacy Policy or to exercise your privacy rights, please reach out: